I contacted tcare via email on 28 June regarding camera crash… They gave a couple inputs and after few exchanges, I was asked to contact the local service center.
First, the service center for Hyderabad is not at the said location as per website.
On 7 July, When I went to the service center, they responded that they don’t serve for extended warranty, you have to pay for it. If not contact Smartron.
I called tcare immediately and they asked me to send an email with same. No response till 10 July.
When I called up tcare on 10 July, representative said they would talk to their manager and inform about the result. But not sure if anything is moving there…
Now, when I call tcare, I was told they would put me in conference with the service center and put me on hold for long time and disconnected the call.
Please clarify about the sevice…