@rutvijjani It's a very well known thing that T-care (those replying to emails and answering calls) and @Abhishek_TV or other forum moderators, team members, have a very big communication gap. @Abhishek_TV was kind enough to ackowledge this in one of the threads and said that they are trying to improve on this aspect.
I don't wanna go into a discussion/argument of whose answer (t-care or forum moderators) is more accurate but I usually go with what these folks say in the forum especially @Abhishek_TV who's like the single (or unfortunately the only) point of contact to us to communicate with the dev/product teams. I'm not including @Razeeth who mostly answers tronx related queries or @Ramagopal_Reddy_Palu who answers not quite often.
So, yeah..we gotta live with this, hopefully for just a while more, until the processes in their org is streamlined further.
I really wish @RohitRathi answers at least one or two important questions a month so that the frustration among the users can be contained a bit.